returns & exchanges

Log an Exchange or Return request online and await eligibility confirmation within 24hrs.

1. Log-in to Under Armour online

Log-in to underarmour.co.za/returns by clicking the button below.

Enter your email address and your order number.

Exchanges & Returns

2. Submit your return

Select the item/s you wish to return and give a reason for your return.

You will receive a confirmation email with your RMA number and shipping guidelines once the return request has been approved.

3. Pack up your order

Please pack your order in its original packaging.

Clothing should be unwashed and unworn.

Please write your RMA number on the box.

4. Finalising your return

Once your return has been received at our warehouse it will be inspected.

When the return is approved we will refund you or exchange the item depending on the nature of the return.

Cancellation, Exchange and Return Policy

At Under Armour we strive to make online shopping a smooth and hassle-free experience.

We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:

Refunds/Exchanges:

You may return the goods within 30 days of the purchase date, provided you have the original proof of purchase/receipt and the item has not been worn or damaged in any way. Any free promotional gift must also be included in the return. Refunds will be processed in the same manner as the original transaction (i.e card or cash). Items bought on SALE may only be returned within 14 days of purchase.

If you require a refund, you must log a return within 30 days from the date purchased. The goods must be in the original, unworn condition. Please note when applying for a refund you should please use the same card that you made the purchase with or if you paid by EFT, notify staff so that the refund may be processed efficiently.

You can exchange the goods within 30 days from the date purchased. The goods must be in the original, unused condition.

6-month return for faulty goods:

If the product is damaged as a result of a manufacturing defect during normal wear within 6 months from date of purchase, we will offer an exchange or a gift card to the value of your order provided you bring proof of purchase.

We will not exchange any items if:

  • Damaged by abuse or negligence (exposure to high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports, etc.)
  • Not cared for according to the wash/care instruction labels.

    • Please note that the lifespan of any item is unique to each individual person due their usage/wear. Damage due to normal wear & tear will not be replaced.

    For hygiene reasons, masks, sport masks, hijab and underwear (excluding bras) cannot be returned or exchanged.

    Online Orders and Sales

    Finality of sale and stock availability:

    Final acceptance and agreement of sale for any orders placed on the Under Armour Online Store will only be indicated by the delivery of goods to you. Any communication from Under Armour confirming your order or payment wll not deem a sale as accepted. Rejection of your order will be indicated by cancellation thereof and a refund will be processed for any amounts already paid for such orders.

    How to Return a Product?

    Returns Policy:

    All returns must be accompanied by a receipt. If you don’t have your receipt, we will not be able to credit your purchase and the current price will apply. Goods need to be unused, in a resaleable condition, and have all tags/labels still attached. Due to hygienic reasons, swimwear, underwear (excluding bras) and face coverings (Hijab, Mask & Sports Mask) cannot be returned or exchanged.

    You have the choice to return your purchase to any Under Armour Retail Store within South Africa

    Click here for all Store Locations

    OR you can follow our easy steps below:

    Email our Customer Care team csunderarmour@apollobrands.co.za

    Customer Care Teams will arrange for the product to be collected by Courier.

    Place Product together with original swing tickets along with your completed returns document and original invoice in the bag which will be provided by our Courier.

    Want an exchange?

    1. We will arrange courier collection and send you the exchange unit free of charge.
    2. Customer Care Teams will arrange for the product to be collected by Courier. Place Product together with original swing tickets along with your completed returns document and original invoice in the box in which it was delivered in.
    3. You may return an unwanted product to us, provided:
      1. - Undamaged
      2. - Unworn
      3. - In original shoebox, for footwear purchases
      4. - Original price tags attached
      5. - Was purchased online www.underarmour.co.za
    4. Once we have inspected and validated your return, we create the voucher with purchase price of the product within 8 days of return (or refund if that is your preference) We may refuse a return if the unwanted product is returned damaged, or not in a re-saleable condition or missing any accessories. Customer Care Teams will email the voucher code, in order for you to re purchase.
    5. Should you need assistance as to how to use the voucher code please do not hesitate to make contact with the customer care team; Email our Customer Care team csunderarmour@apollobrands.co.za or call us on 021 201 1349

    How are refunds processed?

    1. Customers are entitled to return their purchase together with their original receipt within 30-days of purchase and receive a refund for the items returned.
    2. Products will not be accepted for a refund or exchange after the 30-day period, unless due to a manufacturing fault. Sale items will not be accepted for a refund or exchange after the 14-day period.
    3. We are committed to process returns and refunds as quickly as possible - EFT refunds can take up to 5 working days after receipt of items. Payment gateway refunds can take up to 7-10 working days after receipt of items.

    Faulty or defective product?

    We do our best to ensure that the products we deliver are of high quality and without defects. A defect is a material imperfection in the manufacture

    The following will not be regarded as defects:

    - Faults resulting from normal wear and tear

    - Damage arising from negligence, user abuse or incorrect usage of the product

    You can either return your product to any Under Armour Store within SA or by contacting our Customer Care Team on csunderarmour@apollobrands.co.za or call us on 021 201 1349.

    Which items cannot be exchanged or refunded?

    1. - Items marked as “SALE” may not be refunded, after the cooling off period of 14 days but we will gladly exchange the product at the sale price paid.
    2. - Items purchased at or through another Supplier (Under Armour product should be returned to the original Supplier from which the item was purchased)
    3. - Product without original price tags attached
    4. - Product that has been altered, washed, or abused.
    5. - Gift Cards.

    How do I return an item I received as a gift?

    1. You can either return your product to any Under Armour Store within South Africa or by contacting our Customer Care Team csunderarmour@apollobrands.co.za or call us on 021 201 1349
    2. Items may be exchanged for goods of the same value, provided the product is:
      1. - Undamaged
      2. - Unworn
      3. - In original shoebox, for footwear purchases
      4. - Original price tags attached
      5. - Was purchased at a Under Armour store or on online www.underarmour.co.za
      6. - The original gift receipt or purchase receipt must be presented